“⭐☆☆☆☆ Faulty item + 2-week RMA silence; told “out of stock” after return
Ordered a board that arrived with a faulty USB data port out of the box—so much for “extensively tested.” I contacted PiHut immediately and then waited over two weeks just to receive an RMA. By the time the RMA finally came through and I returned the item, support told me they were now out of stock and could only offer a refund.
Result: nearly three weeks wasted, other components sat idle, and no replacement for a part that was in stock when I first reported the fault. That’s not customer care—that’s poor QA and slower-than-acceptable RMA handling. Sending automated “please review us” emails while an unresolved fault drags on is the final insult.
If you need reliability and responsive support, look elsewhere.”
“Received with headers too short for use - was told that this is just how the pre soldered headers are and if I wanted something different to do it myself.”
“CSI socket would not allow CSI ribbon cable to seat correctly. Item returned to PiHut but still waiting for replacement for over a week. Returns service not good.”
