KILN DRIED OAK FIREWOOD FULL CRATE Reviews

4.8 Rating 91 Reviews

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

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Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

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Pauline Smith

Verified Reviewer

“The wood was as described but the issue was that we were not given proper notice of the delivery and no information about it was available on the website. The email arrived only a couple of hours before the arrival of the wood and as I was away from home at the time I did not see it. I was unaware of it until the driver called to say he ahd arrived and I had to run back home. I would have expected much earlier notification with the option to change it ir necessary as promised on the website.”

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Posted 10 months ago

Thank you for your feedback. We're glad to hear that the wood met your expectations. We apologize for the short notice regarding your delivery. We aim to provide our customers with sufficient notice and flexibility for delivery changes, as mentioned on our website, and it’s clear we fell short in this instance. We’re actively reviewing our notification process to ensure that our customers receive earlier updates, allowing them more time to make any necessary adjustments. Your feedback is invaluable in helping us improve, and we hope to serve you better in the future. Thank you for bringing this to our attention.

Posted 9 months ago

John Armatage

Verified Reviewer

“I’ve had Oak and Ash from Luxury Wood and was very happy with both of the crates I received. will definitely use them again”

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Posted 10 months ago

“Good quality and received the advanced notification telephone call from the delivery company this time, delivery driver was also good.”

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Posted 10 months ago

Robert Plant

Verified Reviewer

“Have used for 7 years now and always very happy. one small thing this year was that I normally get a phone call from the distribution office to see what day for delivery but not this year only got a phone call from the driver just before delivery but all worked out OK. the logs are exceptional as always”

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Posted 10 months ago

Steve Milner

Verified Reviewer

“Flexible delivery date by couriers meant we got our crate on a date we specified. Logs look great now we have stacked them in our log store. Just waiting for winter now.”

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Posted 10 months ago

“always good quality logs but it would be nice to be able to buy an extra large crate.”

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Posted 10 months ago

“Very good service”

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Posted 10 months ago

“Have used The Luxury Wood Company before and always impressed by the quality of wood delivered. Always well-packed, delivery updates on time and the kiln dried content obvious when unpacked. Love the woody/oaky smell that permeates the house when the wood is stacked indoors. Burn time is also good and a crate usually lasts our household of 4 from October to end of February.”

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Posted 10 months ago