Hello,
Thank you for reaching out!
We are sorry to hear that you've had such an experience with the support team. Please keep in mind that all issues might not be addressed immediately as some exceptions with unexpected bugs might occur. This will take time to address on the developer level.
It would be best if you could follow-up your troubleshooting ticket or either create a new one and we'll try to get things sorted!
Thank you!
“I already owned the headphone version, which I find fantastic, I would say indispensable for anyone who wants to make a leap in quality. I decided to integrate the version with the part dedicated to the speakers and therefore the possibility of analyzing the sound and calibrating the speakers for the room in which they are located. Updating is extremely easy from your account, and shipping of the microphone is very fast. I requested some support for installing the audio interface that I had never used and they were all really helpful and understandable. Calibration was an interesting experience. The great thing is that the sound has really improved significantly. I think I can say that for any person who is passionate or requires precise listening, the purchase is essential.”
“If you have the Sonarworks Sound ID reference for Headphones, but also have any type of monitors in a less than ideal mixing space, then add Sonarworks Sound ID reference for speakers and headphones to your bucket list. That is, if hearing what's really going on in your mix whilst monitoring through your speakers is important to you.”
