“Unfortunately, I'm really disappointed with my upgrade to Sound ID. Even with the new upgrade that was supposed to fix certain issues, they still persist. This eats into my production time and costs me time away from the important things in life, and money as I should have moved on to other projects in my backlog.”
Hello,
Thank you for the review!
If you encounter any difficulty setting up or perhaps solving a certain problem, we will be delighted to help you out!
Please feel free to reach out to us:
https://www.sonarworks.com/support/
Thank you,
Your Sonaworks Support team.
Hi,
Thanks for your review, we really appreciate it!
Unfortunately, Apple M-series support is not planned for Reference 4 as the active development cycle for the software has concluded. SoundID Reference is supported on Apple M-series devices and we hope that the current as well as the upcoming features will prove useful in your workflow.
Be sure to let us know anytime if you have any questions regarding SoundID Reference, we're happy to assist!
“I am quite dissatisfied with this product and support. I purchased this upgrade to to the Reference 4 software. It has not worked and causes a critical failure to my DAW. I have contacted tech support and was sent general FAQ's as a response. Consequently I am still using the older product.”
Hi Mark,
Thanks for your review!
Very sorry to hear you are encountering some trouble with SoundID Reference. Sorry to hear that the provided information in the support communication was not as helpful.
I will send you a private message to gather additional information and help with resolving the problem.
Best regards,
Zane from Sonarworks team
