Ahoy Owen
Sorry to hear that (and sorry for the rogue message I just sent you 🤦) Drop us an email at support@pimoroni.com if you haven't already with the details of what you've tried and some photos of your setup we'll do our best to help.
“Great addon to a Pi5... makes it super fast.
I followed the simple assembly instructions on the YouTube video (linked from the product page) with no issues and with some minor changes to software to boot off the NVMe card (also documented on the product page) it was all up and running. I'm using a 1TB Samsung Evo 970 Plus which is overkill but it's what I had to hand.
I had been running USB boot to SSD previously but this is faster and much more compact as an under-the-Pi base. As a side note, it also leaves all the GPIO pins free for a Hat expansion which is a requirement for me.
Overall this is a well thought out expansion that works brilliantly and adds a lot of value to my Pi5 system.”
“Once I managed to get this installed it has worked very well. I wish that some instructions were included but I soon found the video on the Pimoroni site. Greatest difficulty was fitting the flexible cable between the Pi5 and this card - this was very fiddley especially as I had missed the fact that both board connectors had latching mechanisms. However pleased with the performance.”
“Not much more to say than: simple and quick. Ok, one more thing: booting from NVMe is SO fast.
Couldn't get any easier to install (and the Pimoroni YouTube channel has a video to help out).”
