Hi Emily,
We’re so sorry you’re disappointed. The cost of cocoa has risen significantly, and because of this we had to rethink the product size to make sure we kept the quality, which we care deeply about, while still keeping it accessible. We chose to reduce the pack size so the chocolates remain just as you know and love them. We’ve worked hard to balance quality, value and affordability during a challenging time, and we truly appreciate your feedback and support.
I can see that you have also spoken to our Customer Care team today and can see that this is in the process of being resolved for you.
Warm wishes
Team Ringtons
Thank you so much for your fantastic 5-star review! We're thrilled you enjoyed the Milk Chocolate Brazils and appreciate the kind words.
Warm regards,
Team Ringtons
Thank you so much for your amazing 5-star review! We're thrilled you love the Milk Chocolate Brazils. Your support means a lot to us. 😊
Warm regards,
Team Ringtons
Thank you so much for your amazing 5-star review, Shannon! We're thrilled you enjoyed our double enrobed Milk Chocolate Brazils. Your support means the world to us. 😊
Warm regards,
Team Ringtons
Thank you so much for your lovely 5-star review, Julie! We're overjoyed that you enjoyed our Milk Chocolate Brazils and found them to be the perfect crunchy treat for the festive season. Your kind words warm our hearts!
Warm regards,
Team Ringtons
