The Ship Inn, Norfolk Reviews

4.2 Rating 60 Reviews

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Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? no

“Had a great time here, staff are lovely and very accommodating, service is great, food so good, and lovely location and dog friendly beach! However considering the amount we paid for 2 nights through PetsPyjamas, disappointing that there were no dog accessories or nice touches for the dogs, feel like we should of just booked direct with the hotel which would of been cheaper and we still haven’t received £100 voucher off our next booking which was promised in April.”

Helpful Report

Posted 2 years ago

Dear Mrs Plews, Thank you for taking the time to review your experience at The Ship Inn. I’m sorry to hear that your visit didn’t meet our standards and we’re grateful for the feedback! We want to make sure all our guests have a relaxing, enjoyable time in all our locations. Please feel free to reach out by phone or email anytime about any questions or concerns – we look forward to booking you on another dog-friendly stay soon! Very Best Wishes, Charlie from PetsPyjamas 🐾

Posted 2 years ago

Did you and your dog receive a warm welcome? no

Did you feel your stay was good value for money? yes

Would you like to add any more feedback about your stay? Location & hotel rooms were beautiful and worth the money, But the restaurant & food was disappointing.

“We all had a lovely 3 night break at The Ship Inn, our room number 2 was beautiful and the views out to sea were breathtaking. The location really made the break as we could walk the boys on the beach before breakfast every morning, they could do with a dog shower outside to wash them down before entering the hotel. I was very surprised that the restaurant accepted dogs where people without dogs were eating, it made me feel uncomfortable as the tables were close to each other especially with 2 dogs. Would of prefered to have eaten outside but we were told that we could only have the Fish & Chips from the chip shop outside.”

Helpful Report

Posted 2 years ago

Thank you for the review! Your feedback is much appreciated and helps our team improve.

Posted 2 years ago

Mrs Agnieszka Ciepiela

Verified Reviewer

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Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? no

“The good - lovely waiter and waitress who went above and beyond to make our stay as comfortable as possible. The bad - awful noise that was coming from the fish and chips outbuilding (industrial size extractor fan) positioned just a few meters away from our room. Very stuffy room where only one window would open but due to the noise outside it could not be opened wide to get some air in. You choose whether you would like to be in a stuffy or noisy room. Terrible mattress that did not allow for ANY sleep. Water - again, you choose if you want to shower or flush the toilet as it is impossible for these two simple actions to be happening simultaneously. Broken glass in front of the hotel which was cleaned up after we made the staff aware of it. We suspect that our dog cut its pad on it. As a result we needed to take him to a nearby vet which was expensive. This also meant we had to check out after one sleepless night as our dog was unable to walk due to the injury. There was no point staying longer if you had to carry a 12kg dog everywhere. We requested a refund through Pets Pyjamas which was totally unhelpful and told us to speak to the hotel directly. The refund for the two nights that we did not stay, was refused. We felt that charging us for two nights was reasonable, however the third was simply greedy and unfair as we only stopped for ONE night. Overall, AVOID AVOID AVOID or go at your own risk.”

Helpful Report

Posted 3 years ago

Did you and your dog receive a warm welcome? no

Did you feel your stay was good value for money? no

“Great location on the beach and easy to get to lots of other lovely towns on the Norfolk coast. The hotel room was good, but the bathroom was small. The main issue was the lack of water in the bathroom. It was almost impossible to shower in the evening as there was a complete lack of water pressure so you were lucky if there was more than a trickle. It was also very hit and miss in the mornings. We reported the problem but nobody got back to us. The management seemed completely disinterested in the problem or their guests in general. The other staff were much friendlier and helpful.”

Helpful Report

Posted 3 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“Fantastic location, spacious and nicely decorated rooms and friendly staff, we will be returning on a regular basis”

Helpful Report

Posted 3 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

Would you like to add any more feedback about your stay? No

“Great place to stay, location right on beach, gorgeous views & the inn room was so comfortable with an amazing bathroom, shower etc, just perfect. Thank you Pets Pyjamas . You did it again, we can't recommend your company enough!!”

Helpful Report

Posted 3 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“Lovely hotel great location all staff helpful and friendly. Made all us very welcome and Lottie loved it. Room and Seaviews terrific.”

Helpful Report

Posted 3 years ago

Did you and your dog receive a warm welcome? no

Did you feel your stay was good value for money? no

“The best part of our trip was the location. This pub is next to all year dog friendly beach and cliff top walk. However we have been on many pets pyjamas holidays and unfortunately this one did not meet their usual high standards. The reception we received was none existent. We were told our room numbers and told keys were in the doors. There was nothing welcoming about it and no effort to make our dog feel at home. Rooms were comfortable and we had a lovely sea view, but only what we would expect from the price we paid!! Our room was not cleaned properly during the break and tea/coffee/water/biscuits not refreshed. You can’t blame everything on the Covid situation! Food at The Ship was adequate, nothing special, not even the fish and chips! Mundersley itself is very sleepy. The beaches are fantastic. But don’t expect anything exciting in the town itself. We left the Adventure Golf to our last day only to be told our well behaved dog was not welcome! Would we return.... no. High point of holiday.... Seeing seals at Horsey beach.”

Helpful Report

Posted 3 years ago