New Place Hotel, Hampshire Reviews

4.3 Rating 113 Reviews

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Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? no

Would you like to add any more feedback about your stay? The free dog food offer is misleading as you only get this free food when you subscribe to receive the dog food regularly. I was under the impression the free dog food would be in our room. It would be nice to have dog friendly touches the room eg treats/ bowl/ bed etc. luckily we’d brought all of these

“Positives: the evening meals were lovely, staff were extremely friendly and helpful, the grounds were perfect for our dog. Negatives: the bathroom wasn’t clean when we arrived and our TV didn’t work. The room was basic and small. We were given money off our bar bill due to these issues. The self service breakfast room was cramped and the breakfast was ok but not very warm. The birthday plate I had asked for didn’t materialise.”

Helpful Report

Posted 1 year ago

Catharine Richardson

Verified Reviewer

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Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“Beautiful place, lovely small walk round the grounds, food was amazing, staff behind the bar and waiting on could do with some training, but overall had a great stay and would definitely recommend this place to stay.”

Helpful Report

Posted 1 year ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

Would you like to add any more feedback about your stay? Some confusion over complimentary travel pack of Caboodle dog food not issued by hotel advised should be sent direct to home address by Pets Pyjamas?

“Hotel was lovely although room smelt a little stuffy. Evening food was good, breakfast on second day a little disappointing, also felt a little forgotten being seated in bar and no sausage for our dog as advertised. Evening bar staff very pleasant and welcoming.”

Helpful Report

Posted 1 year ago

Did you and your dog receive a warm welcome? no

Did you feel your stay was good value for money? no

Would you like to add any more feedback about your stay? A friendly welcome initially and my dog was given a treat but that's where it ended. Nothing in the room for my dog, other places I've stayed have had dog bowls treats and sometimes a bed or towel for a dog. First day there was no one around for breakfast and because I wasn't allowed in the dining room or buffet room I had to wait 20mins to be helped, even though I had given a time I'd be having breakfast. 2nd day much better service but once 2 other guests left the bar where we could eat with dogs and I was on my own the music was turned off and it was made clear I should leave. Also no dog bins near main building and a lot of drama over me asking for a bottle of water at reception. I'm sure if I was in a couple it would have been a better experience but being a solo traveller hasn't usually been an issue. Food was great though, bar staff friendly, room was comfortable albeit quite dark, small and dusty. Wasn't quite the relaxing experience I was looking for.

“A beautiful location and the food was great but overall a bit disappointing. Set up to cater more for weddings and corporates and whilst I could bring my dog there were no specific provisions to make it dog friendly, and I had to breakfast alone in a room with no atmosphere.”

Helpful Report

Posted 1 year ago

Did you and your dog receive a warm welcome? no

Did you feel your stay was good value for money? no

Would you like to add any more feedback about your stay? I would suggest that Pets Pyjamas review this accommodation before recommending to other dog owners

“Reception was very understaffed at a particularly busy time when checking in. Staff were not particularly welcoming. We took two small dogs and were due to stay two nights but the room was very small and not big enough for two adults and two dogs so decided to stay for one night only. Nothing was provided for the dogs. I asked for a water bowl at reception and was handed a dirty bowl with dried food left in it!!! The reception saw my face and then offered to clean the bowl. There was certainly nothing dog friendly about this accommodation!! Would not recommend.”

Helpful Report

Posted 1 year ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? no

“Good location.Tiny rooms but convenient No air conditioning so wouldn’t recommend for hot summer days. Good fine dining but had to eat in the bar since dogs are not allowed in the restaurant and the rooms were too small for two dogs to settle in. Very nice and friendly service . Nice grounds for a short walk and lots of dog friendly places to walk including the lovely sandy beaches of West wittering just 30 minutes away and the pretty village of Bosham with its nice cafes, short drive to Gosport with its nice harbour!”

Helpful Report

Posted 1 year ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“There were 11 of us in a group (9 rooms and 9 dogs) for 2 nights in September 2023. The rooms were clean and lovely, however they did not have AC or a fridge. It was 30 degrees during our stay, so a fridge would have been helpful for storing dog food, and cold drinks. The staff were super friendly and went out of their way to ensure that our stay was enjoyed. The grounds are beautiful and the facilities are great. Food was lovely, however the evening dining outside could have been better prepared (seats were very uncomfortable and could have done with cushions, a table cloth or placemats would have been nice. The steps outside on the patio need's better lighting and a handrail, and was really dangerous in the dark). When guests are dining/drinking outside, drinks should be served in plastic cups, (we found a LOT of broken glass under the table where the dogs were sitting). Would definitely come and stay again, and we wished we had booked for slightly longer than 2 nights.”

Helpful Report

Posted 1 year ago

Did you and your dog receive a warm welcome? no

Did you feel your stay was good value for money? yes

Would you like to add any more feedback about your stay? No dog bowls, bedding or towels provided for the dogs (as had been in other pets pyjamas hotels).

“The hotel has great potential! The grounds are beautiful, our dogs very much enjoyed exploring the grounds (a few more dog bins would help - there were several poo bags left hanging around (not by us)). The dog friendliness interms of the social areas is limited and is on a first come first served basis, this includes for drinks and food - if dining with your dog, you can only order from the bar menu. Choices are limited. With tables and chairs being available in the bar, corridor or outside. The food was of reasonable quality. The seating and dining arrangements without your dogs is a lot more comfortable and better lit, you can also order off the restaurant menu! The Breakfast was great either in the bar or main dining room! The rooms are reasonable, the rooms within the mews are small and cosy - this is where the dog friendly rooms are. Accessibility is not the best - slightly better of wheelchair dependent, the accessible ramps are 'long way round'. It was a tiring walk to and from the bar for meals for the member of our party on crutches and with reduced vision. The gym and pool were reasonable. There were a few gems within the staff team, unfortunately I am not able to re-call their names within the dining room team and the housekeeping team - we thank you for your help and kindness!”

Helpful Report

Posted 1 year ago