The Black Swan at Helmsley, North Yorkshire Reviews

4.6 Rating 27 Reviews

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Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“Lovely overnight stay with our two children, aged 14 and 9 aswell as our two dogs, Doris and Daisy. Family room was lovely, clean and spacious. Bar staff were polite and friendly. Food and drinks great although over priced - £18 for scampi and chips!”

Helpful Report

Posted 3 weeks ago

Thank you so much for your review, and we are so pleased you had a Lovely time at The Black Swan at Helmsley 🐾 We love to hear that Doris & Daisy were made to feel very welcome too. We will pass on your kind comments, and hope we will welcome you on another Pet-away soon! The PetsPyjamas Team

Posted 3 weeks ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

Would you like to add any more feedback about your stay? No

“No complaints on hotel room but Christmas Dinner not that good due to the vedg being puried and tasteless plus the soup other than that I cannot fault the hotel and Christmas eve meal was lovley”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your experience of staying at The Black Swan at Helmsley 🐾 We hope that you did have a lovely time, although we are sorry to hear some things didn’t quite hit the mark. We will pass on your feedback, and hope we will welcome you on another Pet-away soon! The PetsPyjamas Team

Posted 4 months ago

Would you like to add any more feedback about your stay? Hotel car park is about 50yards away. Comfortable rooms with access to the gardens down flights of stairs.

“This was a lovely venue in a very dog friendly town. The staff always asked first if they could give our dog a treat. When we asked if there was a particular place we could eat accompanied by our dog we were told any room with a wooden floor - and there were quite a few! The hotel has a beautiful garden with barrels of water and dishes for the dogs.”

Helpful Report

Posted 6 months ago

Did you and your dog receive a warm welcome? no

Would you like to add any more feedback about your stay? See above

“We booked as this was a Pets Pyjamas recommended hotel. I called in advance to let them know our arrival time which was around 6.30pm and ask to book a table for dinner. I was told they didn’t take reservations by phone but it wouldn’t be a problem. On arrival the check in person was very brusque and unfriendly ending by saying I had to be down for dinner in half an hour or it was too late . We had been driving for 4 hours with our dog so then had no time to freshen up or take the dog for a quick walk. I ordered a salad but it arrived with completely different ingredients to those stated on the menu . I was told that there would be no charge but on check out we were charged in full. The room had no pets facilities which we had expected - no bowl for example and was a very long way from outdoors including 3 flights of stairs abd multiple fire doors which are difficult to navigate with a dog. I asked at reception for a bowl but was told they had run out and that dog friendly meant the dog was allowed in our room. There was nowhere to park on arrival so we were directed to the car park in the square which was fine. However we were woken at 7.25 the next morning by reception telling us to move our car by 8am or get a ticket ( we had been told a number of times it was free until 9am by which time we could park in the hotel car park - as the council were scheduled to resurface the square that morning. There was no apology just a very brusque demand.Breakfast was basic and again we were told we had a limited time to order ( it wasn’t even 9am by now and we had been rushing around trying to move the car as there was no hotel parking at that time either) . We felt like we were a big inconvenience . Check out was poor . The check out person tried to charge me in full for the room which we had paid in advance for then the bill included the meal we had been told would be free of charge. I couldn’t face arguing by then and we were very pleased to leave . I have nothing good to say about the hotel or the staff.”

Helpful Report

Posted 7 months ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“The hotel is right in the centre of Helmsley - a beautiful market town. The room was smaller than expected and there weren't any doggie extras. Nevertheless, it is an interesting hotel with lots of rooms to eat and drink with your dog. Lots of places to walk the dog in the town and nearby green areas. We all enjoyed it.”

Helpful Report

Posted 7 months ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“We had a family room with bunk beds and Betty & Nelly were happy with their accommodation ( in their baskets) on the lower bunk. Very dog friendly which made my birthday very special. Lunch from the deli Hunters and evening meal at The Black Swan… pawfect”

Helpful Report

Posted 7 months ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

Would you like to add any more feedback about your stay? Should have stayed longer!

“PetsPyjamas we’re great and ensured our booking was seamless, a superb location affording brilliant staff and your dog is really made welcome. Comfortable rooms, spotlessly clean and first class dining! A 5 star booking experience we will definitely return!”

Helpful Report

Posted 7 months ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“We had a great stay at the Black Swan and were very well looked after by the busy, friendly staff. Food was great, location perfect. Helmsley is a very dog friendly town and Winston had a great time meeting new friends.”

Helpful Report

Posted 8 months ago