Thanks for the review and we're sorry to hear there has been an issue. The courier has said this was delivered on the 30/1 so we're going to reach out to see what has happened and help resolve.
Panda Team
“Bought 2 of these toppers now as they are so comfortable. Love them although they don't seem to help my partner with back pain. However, I love them!”
“absolutely fantastic. Best nights sleep we have had in years. would definitely recommend to anyone. my dad has a very bad back also and we got him one too. he loves it.”