“Needs some time to plump-up, certainly 48 hours before first use. You may notice some odour from it initially but this is normal and soon subsides. I contacted the company regarding the initial odour and they were very helpful in their explanation. Bed certainly more comfortable than without it.”
Thank you for your feedback and we're sorry to hear this. Memory foam smell is a very common complaint among new users of memory foam pillows and mattresses. The smell comes out from small air pockets which exist inside the foam. We recommend taking off the cover and folding the memory foam in half and applying pressure. Repeat this 3 times. Afterwards, leave the Topper Pillow to 'breathe' while you're not in bed for 2-3 hours. Then simply wash the cover using a washing machine or by hand with an eco-friendly detergent.
This is something we can, of course, replace as well to help resolve. We understand there was other feedback and we'll reach out to see if we can help with a replacement or return.
Panda Team.
“Ordered easily but confused by receipt and response. Needed to clarify through chat.
Length of delivery time longer than expected.
Off gassing difficult in small apartment. Less offensive than twin item bought from different source. Asthma/allergy concerns.
Superior product to that already purchased.”
