“I had a problem with the blue pillowcases staining for no apparent reason but customer services very promptly sent replacements. I have not yet had chance to try the new ones.”
Hello there,
Thank you for your review!
We are very sorry to hear that you experienced some unexpected staining with your blue pillowcases, but we are so pleased that our Customer Service team was able to step in and send out replacements so quickly. We hope that this new set provides the perfect, worry-free sleep experience you expect from our bamboo bedding. We would love to hear how you get on once you’ve had a chance to try them out!
Sweet dreams,
Panda London Team
“I was a little disappointed with these silk pillowcases. Unfortunately, they tend to get stubborn stains (I use Vapour Rub to help me sleep), and even after washing, they didn’t come out. I was hoping the material would be more resilient, so I’ve had to knock two stars off for that, considering it's expensive price.”
Hello there,
Thank you for sharing your feedback with us.
We are sorry to hear that you were disappointed with your purchase.
We would love to see if there is anything we can do to help. Could you please reach out to our customer service team with your order number and a photo of the staining? This will allow us to take a closer look and provide the best possible support.
Sweet dreams,
Panda London Team
“Brought because of allergies and it’s been great but I find the buttons a little fiddly with arthritis also disappointing is that the blue double fitted sheet is always out of stock”
Thank you for your feedback! The button holes loosen after each wash so this is something that would change over time. Also, we're delighted to let you know that the Deep Sea Navy Fitted Sheet will be back in stock in 1-2 weeks time. We can see you are on the waiting list so you'll be notified very soon.
Sweet Dreams, Jonathan @ Panda London.
