Hello Charlotte,
Thank you for sharing your feedback.
We are very sorry to hear that your product has experienced a tear, especially given that it has only seen occasional use over the past year. Quality and durability are incredibly important to us, and this certainly isn't the experience we want our customers to have. Please could you contact our customer service team and provide a photo of the tear? This will help us assess the issue and see how we can make things right for you as quickly as possible.
Sweet dreams,
Panda London Team
Hello Geraldine,
Thank you for your review!
We are truly sorry to hear this. This is definitely not the standard we aim to uphold, as we are committed to providing premium, long-lasting products. We would like to understand what specifically led to your disappointment. Could you please contact our Customer Support Team directly with your order details? We would appreciate the opportunity to discuss your experience, investigate any quality concerns with your specific item, and find a resolution for you.
Sweet dreams,
Panda London Team
“I have the same set in the pink, waited for the free to come back in stock, snapped that up, washed it on a short cold wash then air dried on the line with wooed pegs & this left marks & pulls in the fabric. I was absolutely furious. £200 on bedding & ruined before I get to use it with with what I thought to be a careful way to wash/dry it.”
“This set is great. Will most likely buy more once I save up. Unbelievably soft and just a joy to sleep in. My daughter who is autistic loves going in and just wrapping herself up in it, we are considering buying the single for her bedroom.
We purchased the pillows first and then when we needed a mattress this is where we went, not we have the sheets and very much looking to buy the duvet.”
