“In roughly 13 months both the fitted sheet and duvet cover failed resulting in sizable holes forming.
As I was just outside of the 1 year warranty, Panda refused to help replace the duvet cover.
Extremely disappointed in the longevity of the products and the response from customer services, particularly from a company that prides itself on sustainability.
Lovely products at first but they simply do not last.
Avoid Panda as customer services simply won't be there when you need them.”
Hello there,
Thank you for sharing your feedback. We are truly sorry to hear about the holes forming in your bedding and for the disappointment this has caused.
At Panda, we pride ourselves on both the sustainability and the durability of our bamboo, so it is disheartening to hear that your sets did not stand the test of time. We also regret that our initial response regarding the warranty left you feeling unsupported; we always strive to be there for our customers when they need us most. We would like to take another look at this for you to see how we can put things right. Please contact us at info@pandalondon.com with your order number and, if possible, photos of the damage. We want to ensure this is resolved fairly and that you aren't left with a negative impression of our longevity.
Sweet dreams,
Panda London Team
