“It might be a lovely product but it is had been stored in a damp place as it was so so smelly I couldn't use it. I tried to wash it to get rid of the smell but the pillow got mishaped and I had to bin it.”
Thank you for your review and we are sorry to hear about your experience.
If we understood correctly, the pillow had a damp smell when you opened it - while we understand this is unpleasant, the smell is to be expected with new memory foam items and dissipates within a week, at most. In rare cases when this doesn’t happen, customers can reach out to us and we’re happy to offer a replacement (or a return for a full refund within the 30-night trial) to address the issue.
We do advise that washing memory foam or submerging it in water will cause permanent damage to the pillow. This is mentioned on the product page, while the packaging also directs customers to our Care Page, which states the same and gives instructions on cleaning both the pillow cover and the memory foam. We would have been happy to work out a solution for you, however, as the item now has been thrown away there isn’t much we can do in this situation.
As a goodwill gesture, we would be happy to provide a discount towards your next purchase - if you’re interested, please send us an email referring to this conversation, and we will be happy to assist you.
Panda Team.
“Superb pillow! My little one loves it, we also got the London Muslins and they're super soft. Arrived in just 2 days as well. Couldn't recommend Panda London any higher!”
“Bought for my 18mo as he was showing signs of preferring to sleep slightly propped up. He never does a full night in his own cot but since he’s had this pillow he has been sleeping much longer. It’s the perfect size for him and fits a toddler pillowcase perfectly if you prefer to match it to existing bedding. The panda pillowcase included is also of great quality.”
“Ordered this as a first pillow for my 15 month old, he loves it and seems to sleep much better as he is a side sleeper. The pillow feels good quality memory foam with a very soft cover. He also likes playing with the little panda sewn on the corner :)”
