Thank you for your feedback, and we're sorry to hear that the tilt mechanism wasn't working initially. We’re glad to see that our customer service team has since sent you a replacement, and we hope everything is now working perfectly.
If there's anything else we can do to assist you, please don’t hesitate to reach out.
Thanks again for giving us the opportunity to make things right.
Best wishes
Natalie- Customer Service
Lakeland Furniture
“Received product this afternoon. Looks great but unfortunately the tilt mechanism does not work. Have contacted customer service so hopefully we'll have a swift resolution. And I'll review the rating again...”
Thank you for your feedback, and we're sorry to hear that the tilt mechanism wasn't working initially. We’re glad to see that our customer service team has since sent you a replacement, and we hope everything is now working perfectly.
If there's anything else we can do to assist you, please don’t hesitate to reach out.
Thanks again for giving us the opportunity to make things right.
Best wishes
Natalie- Customer Service
Lakeland Furniture
Are the pictures an accurate refelection of the product
“It’s a great chair but I had to cut the sidearm securing bolts to the required length and there was no Allen key included to tighten them up. But it went together okay and now works/looks good”
Good Morning,
Thank you for taking the time to leave feedback after receiving the Spark office chair.
I am pleased you have found the product to be a great chair. Please do feel free to email the support team at support@lakeland-furniture.co.uk if you would like some fixings sending including the Allen key and the team will be more than happy to help.
I hope this information helps.
Kind regards Sam
Good Morning Ronald,
Thank you for leaving the ratings you have after receiving the Spark office chair.
I am pleased you found it easy to assemble and comfortable for you.
Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us.
Kind regards Sam
Are the pictures an accurate refelection of the product
“Seems pretty good quality, but we've essentially paid an extra £100 more than I would have having sourced a similar chair from any of the other manufacturers out there, just because this particular chair has chrome castors (although still black plastic on view, which we were aware of). The colour of the brown leather is also darker than expected, as we were expecting more of a tan-brown colour. I'm less concerned about this personally, but my wife is not a fan of the chair at all as she thinks it looks cheap and ugly. That's maybe a conflict between ourselves however!”
Good Morning Jonathan,
Thank you for taking the time to leave a review after receiving the Spark Office Chair.
I am pleased you have found it to be pretty good quality although slightly darker than you was expecting.
Please do not hesitate to contact the support team at support@lakeland-furniture.co.uk if you would like to chat to someone regarding your order and they will be happy to help,
Kind regards Sam
Good Morning Anthony,
Thank you for the wonderful feedback and 5*ratings you have given after receiving the Spark office chair.
I am pleased you have found it to be amazing quality for the money it cost.
Please do feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us.
Kind regards Sam
Are the pictures an accurate refelection of the product
“Good sturdy chair. Relatively simple to assemble, though the instructions seemed to skip some minor steps. Some minor damage from travel, scratched metal, pen marks on the fake leather arm wrap and a sticker leaving a big mark all over the back. Happy once cleaned up.”
Good Morning Stuart,
Thank you for the feedback you have given after receiving Spark office chair.
Please do email the support team along with the images here and the team will be happy to help further with this. The email is support@lakeland-furniture.co.uk
If you are then fully satisfied and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us.
Kind regards Sam
Good Morning,
Thank you for the ratings you have given after receiving the Spark Office Chair.
I am pleased you have found it to be comfortable and easy to assemble.
Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us.
Kind regards Sam
