“Ever since having this box it has never worked properly, every time I rang up for assistance I am told to reset it then one thing will work and another thing will not work then I go through a reset again and exactly the same thing happens. I bought what I thought was the best box on the market and I have been completely upset with its behaviour. It now resides on a shelf in a cupboard. I did complain to Humax regarding this and I received this answer. Reply from Humax
5 Feb 2025
Dear Carolyn, We're sorry to hear about the issues you've experienced with your FVP-5000T. We understand how frustrating this must be, and we appreciate your patience in troubleshooting. To ensure you receive the best possible support, we have a dedicated team that can assist you further. Please reach out to our VIP support team at vip@humaxonline.co.uk, and a higher-level agent will be happy to help resolve these concerns. I did of course email them expecting some help but I never received a reply and, I did check my junk mail.I consider this purchase it a total and utter waste of money and will never ever consider buying a Humax box again or recommend Humax to anyone else.”
“Good reliable recorder however when I connected it to my Sony set-up consisting of a Sony TV and Sony sound bar it disrupted my ARC automatic hand-shakes between my Playstation and other connected equipment. It also intermittently turned my sound bar off. I had to purchase an HDMI adaptor that disconnects pin 13 to solve the issue.”
“Bought the FVP-5000T as a replacement for our increasingly failing HDR FOX T2. Very different and we are still getting used to it, but overall an impressive machine. My one gripe is flicking up or down channels is slow and very clunky. I tend to do this last thing at night to watch a few bits of programmes and miss out any ads. I now tend to do this on live TV rather than the Humax because it is annoying. So there is a way round it.”
“On the whole works as expected - annoyingly an invitation to "watch in HD" appears on the screen from time to time interrupting viewing.
A pity they do not produce a FreSat version.”
“With weak WIFI that cant be corrected the perfomance of this unit is really poor.
now the recordings page will not play.
i will be returning this unit for full refund.”
