“paid direct for RL-108 huxam remote with first class delivery postage with order. it arrived 10 later.taslked at length with humax regards deleivery delay. they were unresponsive with all sorts of excuses coupled with differring tracking info. Most confusiing. each promise to call mr back was Not kelp. Silence is golden and seems to be a Humax corp rule, eventually replacement remote arrived and yes you have guessed it it did NOT contain any set up instructions. called humax to get sep up instructions and got a lot of techibal gobby gook. had to use google to search setup instructions. and yes we got their in the end.
Note to Humax. when you tell the customer you will ring them back - do so. included a simple reset tv mote instructions.
Not the best company to deal with. they need to be more professional and customer freiendly. Would i recommed Humax to some one else. No”
“New unit ordered faulty, would not match with your published TV codes. After 3 weeks, I am still waiting for a refund or replacement.....Appalling customer support!!”
“I needed a new remote for my freeview player. Ordered it on Friday and it arrived on saturday. Very fast delivery, very impressed. Freeview player now working great with the new remote.”
“An enquiry made before the purchase was very helpful & informative, therefore later when a new remote was required, I took the advice given & placed my order, which arrived the next day!
Excellent service all round.”
“The original remote looked to be on the way out, but it's still functioning, despite the issue with the Play key still causing minor problems. As a consequence, I have yet to deploy the replacement remote. Service in obtaining the replacement remote was helpful. Thank you.”
