Hi, We're sorry to hear that you didn't enjoy your order as much as many of our other customers. If you feel there was a quality issue, please get in touch with us at heretohelp@weareheylo.com Kind regards, The HeyLO! Team
“I emailed to say both my loaves of bread were stale and I have not heard a thing . No reply. I would not waste my money on this at all . The after service is clearly very poor . Please dont waste your money”
Hi,
We're sorry to hear this as it’s definitely not the HeyLO! experience we want you to have. We guarantee a 5 days minimum freshness on arrival, and our friendly Customer Service Team at heretohelp@weareheylo.com will replace or refund any goodies that don’t arrive in top condition.
Unfortunately, we haven't been able to find your messages; however, we have found your order and completed the refund which should show in your account in 3-5 days.
Kind regards,
The HeyLO! Team
“Our 14 year old son was diagnosed with Glut1 Transporter Deficiency Syndrome ten years ago. Since then he has been on a modified ketogenic diet. The heyo bread products allow him to have a 'normal' lunch with his friends at school. He loves the seeded bread and the pizza bases mean that he doesn't miss out on family pizza night. For him they are an addition to his tightly controlled diet, for us they are priceless.”
