Hi Sue,
Thank you for taking the time to leave us a review. I'm ever so sorry to hear of the troubles you experienced with your recent Heylo order.
As a growing business, we are aware that our response times have been a little slower than usual and we sincerely apologise for that. We are working really hard to improve this service and appreciate you bearing with us. Our dedicated customer service team operate Monday - Friday 8am - 5pm with a typical response time of 24hrs although sometimes it can take up to 48hrs.
I have passed this on to our team and will ensure that the issues is looked into as a priority. We will get back to you as soon as possible.
My sincerest apologies once again,
Sian
Hi there,
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Although we are pleased to hear you enjoy the taste of our bread, we're sorry that you feel it slows down your weight loss. Thanks to its very low carbohydrate content, this is our best-selling product for those following a keto or low-carb lifestyle but we totally appreciate that every single person and body is different 😊
If you ever need assistance from our team or would like help with an order, please don't hesitate to reach us at heretohelp@weareheylo.com - we will be happy to help.
Have a great week ahead.
Sian
“This is definitely the lowest carb bread I have found. It was recommended by a member of my gym. I am always on the lookout for low carb products, and this bread is a game changer. I have to admit that I hadn't seen any advertising for it. My only criticism would be that it is a bit too salty, I'd love to have it with a banana, but they're a no go. It would be great if it was available at Ocado, making it easier to purchase. I'm sure that will be on the to do list :)”
“I am literally impressed. I love the toast and the buns. I can not even believe to find something like this as i love bread and burger bun. To say thank you believe me it is not enough.
It is fluffy and tasty and light and guilt free.
The Mayonnaise with avocado oil is more than amazing. Bless your company.
I tried toast and bread roll from other company but i can not even compare your products to them.
Thanks from the bottom of my heart. ❤️❤️
Only one thing about the delivery fee is a quite expensive, it is so quick though.
Thankkkkks”
