“Unfortunately all the items I have tried have smelt rather horrible . The texture and taste is ghastly really disappointed as I was really hoping to had found great tasting low carb products.”
Hi,
Thanks very much for your feedback - we appreciate all comments that help us improve. We're sorry to hear that you didn't enjoy Heylo bread as much as many of our other customers, but we thank you for giving it a try.
If you feel there was any issue with the quality of the bagels, please don't hesitate to get in touch at heretohelp@weareheylo.com
Kind regards, The Heylo Team
“A great find. A relative has type 2 diabetes and a very discerning palate but used these as a burger bun and really enjoyed it. Believe me that is real praise!”
Hi,
We’re really sorry to hear there was a problem with your bread. Although we put a lot of resource and expertise into Heylo bread – including lab testing – low carb items can be occasionally susceptible to shortened shelf life, especially depending on transit conditions.
However, we guarantee 5 days freshness on arrival and will always replace bread that doesn’t arrive in top condition. Please get in touch at heretohelp@weareheylo.com to let us know if you would prefer a refund or replacement.
Once again, please accept our apologies for the inconvenience.
Kind regards,
The Heylo Team
