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1.9 Rating 26 Reviews

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Phone:

01832777111

Email:

contactus@harrowdenturf.co.uk

Location:

Harrowden Turf Ltd Colpmans Farm Islip
Kettering
NN14 3LT

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“Sadly a poor experience. The product itself was of high quality but communication and delivery was a let down. I received a phone call early on from turflalnd to advise me my delivery was running late and would not be as expected - which was from 0700 - 1100. I was then informed it would certainly be before 1200. After making new plans, the turf finally arrived after 1300hrs with no apology - refund -explanation or further communication.”

Helpful Report

Posted 7 years ago

“Hi I have recently purchased turf from yourselves, order number 200000141. I can honestly say that is has been the worst experience of online purchasing I've ever had! Firstly I ordered my turf and soil to arrive before 11am on my chosen date paying the extra for it to arrive at this time. To my surprise at 11:30am I was still without my turf and was then being held up finishing my garden. I spoke to a member of staff who informed me that there had been an error and that the turf wouldn't be with me until 14:00hrs. I accepted the error and was informed that the shipping charge would be refunded to me. At this stage I was annoyed but accepted that errors happen. Again the stated time came and went, I called again around 14:35 to see what was going on. I was then advised that there now was no time but was assured that the driver was on his way to me. I had now spent the best part of a day waiting for turf! I had specifically arranged for people to help me lay the turf but by this point I had to send them all home as they had stood around doing nothing already for a number of hours. I waited and waited and again rang at 16:30 to see if there was any further update with regards to what was going on with the delivery. I was the told that the driver was around 10 minutes away from me, in actual fact the driver didn't turn up for another 45 minutes! On his arrival there was no apologies and he looked as if he didn't care. But alas at 17:36 I signed for my delivery and had to get cracking with laying the turf as it needed to be down A. Because I couldn't leave it overnight and risk me damaging the turf and B. I had taken the day off work and had to go back the next day leaving me finishing the work at 21:30hrs! It was discussed earlier in the day that I would be refunded the shipping and handling charge which was something better than nothing. On checking my emails today what do I find that I had a credit note for just £18.00???? I paid £25.00! As I'm sure you can see I am less than impressed with the service I have received and am shocked that you would have the cheek to send me just £18.00!!!! Considering the service I have already received I'm sure this will end up in a spam folder or ignored but I'm sending it anyway. Yours sincerely Nikki Malyon”

Helpful Report

Posted 7 years ago