“What a nightmare. I ordered some turf on the 4th August and cancelled on the same day due to the company having a logistical problem delivering to me. I had asked for the order to be cancelled and the transaction to be voided. I found two days later that they had processed my transaction, after 2 weeks I am still trying to get my money refunded to me. I've been given a number of excuses to people being on holiday. I have had to contact my credit card company in order to resolve.”

Helpful Report

Posted 7 years ago

“What a nightmare. I ordered some turf on the 4th August and cancelled on the same day due to the company having a logistical problem delivering to me. I had asked for the order to be cancelled and the transaction to be voided. I found two days later that they had processed my transaction, after 2 weeks I am still trying to get my money refunded to me. I've been given a number of excuses to people being on holiday. I have had to contact my credit card company in order to resolve.”

Helpful Report

Posted 7 years ago

“ordered with this company , give them our measurements and also ticked a box for extra 5% , when turf was laid , i was still 2 rolls short so had to source 2 extra rolls from another company . Not happy at all .”

Helpful Report

Posted 7 years ago

“Turf looks great quality, Only time will tell of course but so far so good. However do call to check on the delivery the day before it is due. When our early morning delivery didn't arrive we called to find that they had it scheduled in for the following day. Luckily Harrowden were quick to contact a third party courier to get the turf out to us the day it was supposed to be delivered (albeit mid afternoon - so we were laying turf in the dark!)”

Helpful Report

Posted 7 years ago

“I expect this company is usually good looking at other reviews, but unfortunately my experience wasn't very good. I have a feeling that the issues may have been more to do with the haulage company as opposed directly turf online, but ultimately the delivery is part of the package when purchasing. I arranged a Friday delivery (anytime 08.00 - 18.00) and booked the day off work, by 16.00 nothing had arrived so I contacted the company to just make sure the delivery was due on that day. This was confirmed and I was informed that if there were any issues after they spoke to the courier they would let me know. (the website does state they would contact you regarding any delivery difficulties). I didn't receive a call to say there was was an issue, but also didn't receive any turf on that day. As the company isn't open over the weekend I called them on Monday of which they weren't aware I hadn't received my delivery, but said they would arrange another delivery for Tuesday. (I had to request that a new batch of turf be delivered in as I didn't want any turf that had been left rolled up somewhere over the weekend). Later on Monday evening I received a call from the haulage company offering to deliver the original consignment from Friday of which I refused as the turf would be damaged being left rolled up for over 48 hours. I took another day off work to receive the delivery on Tuesday which arrived an 07:30 am, and after inspection was confirmed as the wrong order and designated for someone else even though the sheet on the turf indicated my details. Again after another call to the company they arranged for my delivery to be completed that day which it did and the wrong delivery was taken away. This was finally all achieved by 17:00 in the evening. I apologise for the essay, but a review was requested, so I'm giving it. I also still gave two stars as the company did try and resolve the issues and were polite and a little apologetic in their communications. Ultimately I still believe this was the couriers issue, but I'm not sure who it cost more to, either my two days off work to receive a delivery or the three haulage costs and double turf amount, but I would still have expected something from the company as an apology considering their mantra on the website about customer relations. The turf once arrived though looks good and hopefully will be a great lawn, may be this was a one off issue, but I'll unlikely be recommending them to anyone else based on my experience.”

Helpful Report

Posted 7 years ago

“Not impressed as parts of it have already died after 2 Amy's of installing it. Even after watering it as been instructed. Not happy”

Helpful Report

Posted 7 years ago

“I paid extra to have my turf delivered before 11am. I phoned turfonline mid morning to check and they said it would be delivered before 11am. I then phoned them at 1pm to ask where my turf was. I was put on hold 3 times before I spoke to someone who could deal with the problem. I was then told although they could see I had paid extra for early delivery the info had not been sent through to the other depot. The turf should be with me between 2.30pm and 3.30pm. It didn't so I phoned again and was told someone would call me back. They didn't. It arrived at 5pm which was too late and I had paid a guy £10 an hour to help but he had nothing to do all day. I had to take another day off work and pay the hired guy another day at £10 an hour. I also had to apologise to clients that the work I was supposed to take to them would be a day late. I run my own business and would be horrified if a mistake like this had been made. This kind of mistake should never happen. It is simple information. Also I paid for 2 tubs of pre fertiliser. Only one tub was delivered. Turfonline. Please don't insult me with offering to refund the early delivery charge. It is a drop in the ocean as to what you have cost me today and will cost me tomorrow. Needless to say I will not be using you for future projects. A very unhappy. M Jones.”

Helpful Report

Posted 7 years ago

“I was told that the turf was cut the same day but I do not think it was. A further batch we laid on the second day had already lost its colour.”

Helpful Report

Posted 7 years ago

Test Product Reviews