“I am extremely disappointed with this sun cream. I used it exactly as instructed, applied a generous amount, and was only under the sun for a few hours - mostly sitting under an umbrella and not even directly exposed to strong sunlight - yet I still experienced severe sunburn.
My skin became extremely red, irritated, and very painful within hours. The burning sensation was extremely intense and lasted for days, which is the exact opposite of what I expected from an SPF30 product. The product completely failed to provide the protection promised.
I would not recommend this sun cream to anyone, especially if you expect reliable sun protection.”
Hi there,
We're very sorry to hear about your experience with severe sunburn. This is extremely concerning and not the level of protection we expect our SPF30 sun cream to provide.
We take product quality and safety very seriously, and we'd like to investigate this matter thoroughly. Please contact our customer care team as soon as possible at organic@greenpeople.co.uk or call us on +44 1403 740350 (Monday to Friday, 10am-4pm). When you get in touch, please provide the batch number (a 6-digit number found on the crimp seal or bottom of the bottle) so we can look into this further with our product team.
We understand how painful and distressing sunburn can be, and we sincerely apologise for this experience. We want to resolve this for you and ensure this is properly investigated.
Green People Team
Hi Katie,
Thank you for your review! We're delighted to hear that your local store recommended the Scent Free Sun Cream SPF30 and that it worked perfectly for you, keeping you protected without upsetting or irritating your skin.
We really appreciate your support!
Green People Team
Hi Katie,
Thank you for your review! We're delighted to hear that you think the Scent Free Sun Cream SPF30 is a great product.
We appreciate your support!
Green People Team
“I found this sun cream years ago after trying nearly everything else on the market from the cheapest to the most expensive. My skin itched and my eyes were constantly streaming until I tried this sun cream. I haven't looked back. Its my go to for sun protection on holidays and I use it everyday on my face after moisturising and underneath make-up- even in the winter months. I will not use anything else.”
Hi S Edwards,
Thank you for your wonderful review and for being such a loyal customer over the years! We're absolutely thrilled to hear that the Scent Free Sun Cream SPF30 has been life-changing for you after such a difficult search.
It must have been so frustrating dealing with itching and streaming eyes from other products. We're delighted that you've found something you can trust and rely on every single day, whether on holiday or as part of your daily routine under makeup.
Green People Team
“Easily applied and no greasy. I love the natural products in it and even when enjoying the outdoors playing golf or cycling I don’t ever red.
It does go slightly gritty after a few weeks but this doesn’t seem to affect the efficiency of the product.”
Hi Rosemary,
Thank you for taking the time to share such a thoughtful review. We’re really pleased to hear how well this sun cream is working for you during outdoor activities like golf and cycling, and that it keeps your skin protected without feeling greasy.
To clarify, the UV filters used in our sun creams can crystallise when exposed to extreme or fluctuating temperatures, which can accelerate the ageing of the product. This may result in a grainy texture and is most often linked to storage conditions, such as being kept somewhere too warm, too cold, or where temperatures vary a lot.
While this change in texture doesn’t necessarily mean the product is unsafe to use, we always recommend storing sun creams at a steady, moderate temperature and giving the tube a good shake and warming it between your hands before application.
We really appreciate your feedback and your trust in our products.
Green People Team
Hi Mike,
Thank you for sharing your reason for choosing this sun cream. Protecting marine life is something we care deeply about too and we’re glad our reef-safe formulation aligns with your values. It’s great to know you can enjoy effective sun protection while feeling confident about its impact on the environment.
Green People Team
“Can’t really rate this as won’t be using it until April time but I’ve put 5 stars as I’m sure it will be good as anything else I’ve had from Greenpeople have been. I know that doesn’t help but I’ll review again when used”
Hi Kay,
Thank you so much for taking the time to leave a review, even before using it. We really appreciate the trust you have in our products and it means a lot that your past experiences with Green People have been so positive. We hope the Scent Free Sun Cream works just as well for you when you start using it in April, and we’ll be happy to hear your thoughts once you’ve had a chance to try it.
Thanks again for being part of the Green People community.
Green People Team
