We are glad to learn the logs are burning well Julia. The kiln drying process take moisture out of all logs including larger ones (which are normally challenging to dry out). Glad they stacked well too. Many thanks for the 5 star rating and review.
“While the logs are great, I could have had an issue with delivery. Having satisfied the specified height, width and length requirements, the pallet truck delivery driver said he was unable to reverse into my drive. Having told him to take them away, he suddenly found a way of getting the hand pump truck into my drive. When I mentioned this to Firewood Fund they advised that I would have incurred £50 for a failed delivery. I’m not happy about this.”
Hi David, thanks for taking the time to leave us a review. Each driver undertakes a risk assessment before attempting delivery. It is often challenging delivering such a bulk product safely. That said, i'm glad the driver managed the delivery in the end. It does cost approx £50 to send a pallet of goods to any UK address, therefore the cost has to be accounted for. We do clearly mention this on our delivery page and terms and conditions. Best regards.
Thanks for the review Joanna. Occasionally there are limitations placing the logs due to the drivers using Pallet Trucks which will not operate on gravel and soft surfaces. We are more than happy to talk about this further and explore a solution.
Thanks for the review David. We are pleased to learn our logs are high quality than your previous suppliers. Confident they will keep you cosy in coming months.
“What can I say about my logs? They're made of wood, they're log shaped and log sized and they burn like wooden logs, which shouldn't come as a surprise, really. In all honesty, if someone had told me that they weren't actually logs, but were in fact made of cheese, or milk, I'd have told them to stick it (no pun intended) but given that they are in fact made of wood, that's an extremely unlikely thing to happen. I'll definitely be re-ordering the logs when my current log pile has been depleted. I'm a very happy log owner. In fact, I LOVE my logs. There. I said it.”
Thanks for the review John. Glad you like the kiln dried logs. With regards to delivery, occasionally drivers do get delayed meaning they deliver after 6pm. However, please be assured this rarely happens.
