Farrar & Tanner Ashwood Leather Holdall - Chestnut Reviews

4.6 Rating 11 Reviews

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

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Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Helpful Report

Posted 1 month ago

Rachel Armstrong

Verified Reviewer

“I’m currently despite an email and a phone call still awaiting a refund for the wheeled hold-all (£184) which I returned ahead of ordering this one. Returned 30th dec - it’s now 11th Jan and I’ve not even had confirmation you’ve received! Feeling very anxious about it and wishing I’d not ordered the replacement with you.”

Helpful Report

Posted 7 months ago

Hi Rachel, Thank you for reaching out, and please accept our sincerest apologies for the delay in processing your return and refund. We completely understand your frustration and anxiety, and we want to assure you that we are here to resolve this as quickly as possible. After checking our records, we have not received any emails from you regarding this matter, and we are very sorry if there was an issue with email delivery. We are currently working through a backlog in returns processing, which has caused delays in confirming received items. To help us locate your return and expedite your refund, we kindly ask that you send the tracking information for the returned item to customerservice@outdoor365.co.uk. Once we have this information, we will investigate immediately and ensure your refund is processed without further delay. We greatly appreciate your understanding and patience during this time. Please don’t hesitate to contact us again if you have any further concerns or questions. Kind Regards, Jamie Farrar and Tanner Customer Service

Posted 7 months ago

“Lovely leather, very soft and pliable. Excellent size for a weekend away. Classy sopisticated timeless look.”

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Posted 8 months ago

“This is a gift for my very fussy Grandson. He will be celebrating his 21st birthday n February but having found this holdall on your website we decided to get it early. It is a lovely item with quality leather and Oliver is very pleased with it. Hopefully it will provide service for many years to come. Slightly disappointed with the engraving which does not meet the quality of the holdall.”

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Posted 8 months ago

Hi Sally, Thank you for your fantastic 5-star review! We’re so pleased to hear that your grandson, Oliver, is happy with the Ashwood Leather Holdall. It’s wonderful that you've chosen a gift that’s both stylish and of high quality for his 21st birthday! We appreciate your feedback regarding the engraving, please do contact us to arrange a return, as we we'd like to redo the engraving. Please click on this link to view our returns page, and bookk a free return. https://www.farrar-tanner.co.uk/returns-warranties Best regards, Jamie Farrar and Tanner Customer Service

Posted 8 months ago

“Absolutely as it was described. Beautiful leather. Excellent size for the overhead storage on EasyJet by paying a little extra. Perfect for a brief stay and the quality is outstanding. One delighted customer. I’m certain that everyone who buys one will share my delight.”