“Our connecting flight into Heathrow was late and so we missed our flight to Edinburgh. As a result we were much later in getting back to our car than expected. This delay was treated very sympathetically and, as it wasn't our fault, we were not charged an excess. This was excellent customer service.”
“Finding a space was not a problem. I had booked just over a week before my flight.
On my return I was overcharged at the barrier £180.00 ( parking was £50)
I was told the machine was unable to read my car registration. It was sorted by staff.”
“We always use the terminal parking. We visit our daughter in Ireland regularly. This time when we returned for some reason the ticket issued an amount of £200! We had already booked and paid for our parking. This was unnecessary stress for us after coming home from Ireland where our daughter is recovering from an illness. It was sorted out after speaking to someone but was something we were shocked with.”
“Good location, efficient entrance and exit
However parking spaces are narrow for bigger cars and email offering discount only received after parking fee had already been paid”
