“Easy to find, easy to get to the terminal, though mid-stay is equally easy and often cheaper when you are booking in advance. Once again, though, pre-booking did not show up at exit and I had to get assistance. That said, staff always very helpful and quickly sort matters out.”
“Booking was as always easy and straight forward. Pre paid in advance as we’ve done before. Parking on arrival was stress free with a few spaces to choose from. However when we tried leaving on our departure date/time the machine tried to charge us £165. On two of the machines at the barriers, the buzzers to speak to someone weren’t working. Making this more stressful other drivers were getting impatient as they wanted to leave. Eventually we found one of the machines which buzzer was working and the chap was very helpful and sorted it for us. However this should never have happened in the first place.”
“[For the second time] I awarded a Very Good rating as the overall parking process was very efficient. However, on leaving the parking area, having paid in advance, of course, the machine informed me that I owed £150 for 3 nights' parking. Fortunately, the person at the end of the help line was able to sort it out immediately.”
“Really convenient parking at a reasonable cost. My issue was stress on arrival as the system did not issue a ticket and I got a regular ticket that had to be corrected on departure. All staff were lovely and really helpful, but it would have helped my stress levels to know that the system was not working correctly at the start.”
“I've given a Very Good rating as the overall process was very smooth, and I would definitely book this parking again. However, having paid in advance for the parking, it was rather disconcerting to be told on the screen, on leaving the parking area, that we were supposed to pay £155.0. Although this mistake was readily rectified by contacting the operator, such a situation would be quite upsetting for someone not too familiar with English.”
