“What can you really say about airport parking? it’s expensive! it is what is! Wasn’t much of a walk inside from where I parked I don’t think reviews are important for airport parking if you need to drive it’s a necessity so my words won’t make much of a difference ;)”
“Pre booked and payed £43 for 7 days. Due to unforeseen circumstances I arrived back 36 hours late. Understandably I understood I needed to pay an excess for the 36 hours but I was charged £110 to leave the car park . I have contacted Edinburgh airport regarding this through the correct channels but they have not responded for over a week. This is totally unacceptable and quite honestly this charge is robbery - £110 for 36 hours !!!
DO NOT USE THIS CARPARK !!”
Thank you for your review.
I can confirm you did reach out to the team and did receive a response, we are currently awaiting your response.
Kind Regards,
Customer Support Team
“I have just used the parking at Edinburgh airport for the first time and found it easy to navigate and reasonably priced. There was a problem with the barrier on exiting and I had to pay to get out. I followed it up the next day and found the customer support team very understanding and they refunded immediately.
A great service.”
“Paid in advance for 12 days parking £66 approx. Printed booking reference and details. Online booking process said we would get a confirmation email. No email came. Checked our booking online and could see we had booked so no problem. When we tried to exit parking barrier said we needed to pay £411. Fortunately someone answered when we pressed help buzzer on barrier and checked our booking against car registration and opened barrier. Stress we do not need. Very poor service.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
I have also resent your booking confirmation for your records, please check your junk/ spam folder as it may be there.
Kind regards,
Customer Support Team
“Perhaps a link to maps may be beneficial.
I was dismayed when a charge of £270.00
Was asked despite prepayment, if this was not explained to me by that this may occur by a friend on recommendation it may catch unsuspecting customers in paying the charge.”
Thank you for your review.
I can confirm the booking confirmation does contain a link to a map.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind Regards,
Customer Support Team
“As a regular user I’m sorry to have to write this review. Booked surface in advance, arrived around noon on January 2nd car park full spent 15 mins trying to find a place and only got one when others departed. Cars parked in verges etc. On departure after 4 weeks away, I’m afraid it didn’t improve put my ticket in the machine at the exit and for the third time in 6 months my registration number wasn’t recognised and was asked for over £1000, So, then had to use the intercom system to be told their system didn’t recognise my registration AGAIN, come on NCP please resolve your ANPR system as this is continually frustrating, I can’t be the only user with this problem and my registration is recognised at Glasgow Airport. And, please, don’t ask me to go to customer service on arrival if it’s not recognised, it’s really up to NCP to resolve their ANPR problem.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
