“Returned at midnight with family. Directed out of terminal into rain in a poorly lit area. Rather than walking through terminal we were directed outside - not a very good introduction to Scotland for visitors.”
Thank you for your review.
The disembarkation process is the responsibility of the airline and their contracted handling agent,
While we as Edinburgh Airport provide the coaching service, we do not provide the provision of steps or the attachment of jet bridges.
Kind regards,
Customer Support Team
“I've tried every parking option at Edinburgh Airport - this is the least attractive. It took nearly 15 minutes to find a space, then the spaces themselves are really tightly packed.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
