“Yet again tried to charge me £200 to leave the car park when already prepaid and leaving the area on time.
Customer service replied apologising but couldn't confirm it wouldn't happen again!”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Really easy to use parking facilities only downside was some poor signage when you leave arrivals pointing you in the wrong direction for terminal parking.
Some helpful flight attendants pointed us in the right direction though.
Will definitely use again.”
“My own inattention caused me to book a day earlier than usual. As my error was less than 24 hours before that (erroneous) date, online would't let me amend. Got a quick and helpful email response though, and exit assistance was able to check my number plate against payment, so set me free without further complication. So - human help was helpful / online system inflexible.”
