“This is 2nd request for a review. It's parking! I arrived - the barrier went up and issued a ticket. I left, put the ticket in the machine and the barrier went up. That was it really.”
“I spend thousands with you every year. Unfortunately you have a monopoly so I have little choice. On Wednesday I booked mid-stay parking. I had no idea where this was. Not well signposted. I went to the wrong car park. Once committed you can’t turn round. On my return I went to the office apologised and offered to pay the difference. I was tired and just wanted to get home. Guess what I didn’t need - I lecture from Your staff member on how ‘maybe next time I could do a better job at parking in the right place!’ When I go to a nice hotel maybe I spend £300-£400 for a night and I get treated like a king. When I park at Edinburgh airport parking, spending thousands, I get treated like a criminal. One day there will be more choice. When that day comes. I won’t use you.”
Hi Stuart,
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
I am sorry a member of our team has been less than helpful on this occasion, I have passed your feedback to the team so they may ensure relevant training is issued out to avoid any future imprudence.
Kind regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind Regards,
Customer Support Team
