“Laborious getting to and from the terminal to the furthest edge of parking with 30Kg of luggage but doable. Signage might be improved for arrivals as I was directed to walk around the multi storey when following the covered walk way may have been simpler. Overall though an efficient and cost effective arrangement.”
“The APNR misread our number plate, so when we tried to exit, the barrier said we owed £165, despite pre-booking and paying. Fortunately the person on the call button was very helpful and we were able to exit without undue delay, or extra charges!”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind Regards,
Customer Support Team
“My first time using this and found it smooth and easy, which was so peasant after a long hard week working away.
Will be better once the roadworks at airport are completed and less confusing for pedestrians making way to and from airport building.”
Thank you for your review.
I can confirm we do have works being carried out within the terminal at this time. Please accept my apologises for any inconvenience caused.
Kind Regards,
Customer Support Team
“Although I had pre-booked, no spaces were available in the ‘Terminal’ parking, with some cars parked on verges etc. I had to wait for a couple to walk out of the terminal and ask them to let me have their space when the left. A stressful experience when you have a flight to catch! Not recommended”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind Regards,
Customer Support Team
Hi Clare,
The directions on your confirmation should be correct however, if you have recommendations on how we can make them more accurate please do get in touch via the link below:
https://support.edinburghairport.com/hc/en-gb/requests/new
Thanks,
Customer Support Team
