“The number plate recognition system doesnt work.
The ticket printed out on arrival doesnt totally replicate my registration plate number.
Ive used this car park many times .
Every single time I enter it gets my number plate wrong.
This means when I attempt to leave after my trip...I cant and it wants to charge me a fortune.
Even although Ive already pre paid in advance.”
Thank you for your review.
Upon entering the car park once you have recieved a ticket and if you notice it has the wrong car registration printed. If you press the intercom our car parking team will be able to sort this out right away so you have no issues upon exiting the car park.
Kind regards,
Customer Support Team
“Parking is safe and secure.I had only one issue, I had changed car prior to departure date. Although I easily updated the registration number on the booking site.When I entered the car park the system had not been updated and was looking for my old car's registration number.The attendant rectified this and all was well.Just make sure you have a paper copy of both the original and updated booking to hand to help rectify any issue.”
“Booking and information simple and clear to follow. Due to flight cancellation returned a day late but was able to manage the situation using the website and the matter was dealt with efficiently and helpfully using assistance at the exit barrier.”
“We normally park near the Control Tower as most people are too lazy to walk far but as a large area of parking was fenced off near the terminal building with no reasons given, the Control Tower area was completely full. We spent at least twenty minutes looking for a parking space. What was also annoying was that where there were spaces, the entrance to these lanes were blocked off, again, no reason given. I eventually had to drive down against the direction of the arrows to obtain a space in row L. Absolutely pathetic. You should be ashamed of yourselves but as in all things Edinburgh airport why does this not surprise me?”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“That was a second time I parked my car there and when I’m getting out the gate doesn’t open and I see a message I have to pay more than £100 for my parking. I have to call and say I’ve already booked in advance to confirm and have the gate opened”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
