“Positive: a 5 minute walk to arrivals
Negative: far too expensive - £80 for 2 day's parking.
Daylight robbery & won't make the same mistake again.
Negative outways the positive!”
Thank you for your review, We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Car park very easy to find with the directions given . However did not recognise my number plate ,used the enquiry button and very helpful operator sorted it out . It was then easy to find a space . My only suggestion would be better signage on the route to take to the terminal , our car park was to the side of main car park we ended up in the bus stance , which fortunately was empty”
“Confusion at terminal surface car parking.
Booking system simple enough to follow then book. Guidance to the car park wasn’t terribly clear but got there.
On arrival at the car park the procedure wasn’t as described as in the email sent. Barrier didn’t open automatically as promised so we had too press for a ticket. No confirmation number on ticket which confused us to weather we were in the correct car park.
During the holiday we were concerned about exiting the car park. So on returning to collect the car, again there was no number recognition to open the barrier. We were stunned to see the display showing costs of £200 to exit the car park. Luckily we were able to call the help button and speak with an agent who allowed us out after informing him of the car registration number.
This has left us not too confident in using Edinburgh airport car parking again.
Date of experience: 03 July 2023”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
