“Everything went perfectly. Well apart from the £200 the machine was trying to charge me on the way out when I had already pre-paid. Anyway it was just a mistake and the guy on the intercom sorted it.
Otherwise no complaints at al.”
Thank you for your review. We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Parking was easy Found a space with no problem When we were leaving I put my card in the machine and the bar did not rise I was asked for £200 I had prepaid and panicked I spoke to a man who asked for my registration number and found my booking He raised the bar and we drove off This spoiled this one experience and has not happened before when we park here”
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
