“Was easy enough to book and park etc but when leaving the car park it said we owed an outstanding balance of £120. This was at midnight we had been traveling all day and we couldn't find a number to call to fix this. Eventually we found the intercom button on the machine and pressed and and eventually got through to someone who after 5 minutes managed to get us out the car park. We were so close to just paying it as we were tired from traveling and just wanted home so wonder how many other people this happens to. Our carpark stay was only £40 for 1 day parking sp there was absolutely no chance we could of even owed £120 as we were only there for 24 hours”
Hello.
Thanks for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
