“Handy for short stay. However it would be helpful if they could point out where there are free spaces. As there are more than one way in to the car park you can be confused into thinking that to move away from the terminal building you will end up leaving the car park. Once I asked an employee who was walking through the car park for help it was much less stressful as they told me to drive around by the multi story towards the exit and I would find spaces - which I did.”
“It was easy to book online in advance and felt that my vehicle would be secure while I was away on holiday. However upon arrival, the signage wasn't clear for 'Terminal Surface Parking' so I ended up pulling off to the side while a very helpful attendant explained to me where to go. Would definitely use again, and recommend to others too.”
“I recently used the parking facility at Edinburgh Airport and unfortunately, my experience was far from satisfactory. Despite booking and paying for my parking spot three weeks in advance, and receiving a confirmation email with detailed instructions, the process did not go smoothly.
Upon arrival, I followed the instructions to take a ticket, which was straightforward. However, the trouble began when I attempted to leave. The machine at the exit demanded a payment of £22, indicating that the system had not recognized my pre-booked registration number.
This forced me to call the office, and after a frustrating five-minute discussion and providing my booking number, the staff finally located my reservation and I was able to exit without additional payment. While the issue was eventually resolved, it highlighted a significant problem with the booking system.
Overall, this experience was quite disappointing. The inconvenience and stress caused by the system’s failure to recognize my booking left me dissatisfied with the service. It is clear that there are issues with the booking system that need to be addressed to ensure a smoother experience for customers in the future.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
