“Locating the "Plane Parking" was easy, finding a space not so easy. The buses ran as advertised and stopped outside the terminal. Signage for "Plane Parking" in the terminal on the return was not clear, its not with other buses. Otherwise it was easy. Recommend to take an umbrella, the car might be a long walk from the bus stop!”
“No plate wasn't recognized by the automated system. Assistant wasn't happy/willing to support. No response on e-mail. However, another attempt talking to the assistant while checking out solved the problem. Customer Care needs to be improved.
Bus shuttle worked well. Nothing to complain.”
“Perfect not any hassle drop car off then pickup straight through without any problems will definitely be using again thank you and also a very good price.”
“We were extremely confused and seriously overcharged with our paring. No where was it clear what plane parking was. We entered a car park, which I still do not know for whom it was aimed. It used to be the long stay car park, which is where we thought we were going. There turned out to be no bus, but the pathways for walking to the terminal were extremely unclear. We were slightly surprised to take a ticket, but having already checked in and paid £24.99 we thought this was just part of the process. When we returned just over 24hiurslater we were again surprised when the barrier did not lift for our vehicle. And imagine the extreme distress to be confronted with an outstanding fee of £75. Something has clearly gone badly work with your systems for explaining what car parks are which. I still do not understand therefore what the car park we used was, there were no warning signs re fees and quite how you have the audacity to charge £79 for barely over 24 hours is beyond me. I consider this extremely unsatisfactory. The ticket states it os both long stay AND short stay.Reference booking number: RT5ZRGZIQ”
