“I booked refundable parking and due to a family emergency I had to cancel the booking as the system wouldn’t allow me to amend it to a different date. No refund was given”
Thank you for your review.
If you have booked refundable parking this can be cancelled up to 24 hours before your booking is due to start. As advised within the terms and conditions, if you cancel less than 24 hours before your booking starts you are unable to receive a refund.
Kind regards,
Customer Support Team
“First time I’ve parked at EDI for a while, car parks have been shuffled around. Plane Parking is now on the decommissioned runway which makes for an easy layout. Easy to find, ANPR worked a treat.
The road in desperately needs a new surface, the bus transfer in is rather “interesting”. Make sure you haven’t had breakfast first otherwise you will lose it. I would also stick another bus stop in as well, it is quite long and with baggage on a not great surface a shorter walk for those away from a stop would be a benefit.”
Thank you for your review.
We are actively working on a project that will improve the road surface, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“I arrived got parked no problem I waited for 5 minutes for the bus and driver was so helpful and when I got dropped off the driver told how to get back to where I would pick up the bus again. A brilliant service. Thank you.”
