“Parking was great we got there parked went on holiday had a good time but when we got back went to pick up my car and went to leave put in my ticket then it tried to charge me £190.00 but I paid for parking in advance before I went on holiday so just as well I had my notification I all ready paid or I would’ve had to pay the £190.00 to get out of the car park”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind Regards,
Customer Support Team
“Absolutely brilliant value for money. Shuttle bus was punctual and both drivers, to airport and back again, were lovely and friendly. Will definitely use again”
“Good value. Camera didn't recognise the car number plate. Good comms to rectify. Spaces ok size. Shuttle bus was great, drivers awesome.
Deffo use again.”
“The bus was very handy and quick.
The machine didn't recognise my number plate (even though I had booked online) and instead gave me a ticket. So when I came to put the ticket in at the end, the machine tried to charge me £100. I panicked and almost paid it, until I pressed the button for help and the guy explained that it was a mistake.”
Hi Nicola,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards
Customer Support Team
