Plane Parking Reviews

4.3 Rating 732 Reviews

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Phone:

0131 357 6337

Email:

onlinebookings@edinburghairport.com

Location:

Edinburgh Airport
Edinburgh
EH12 9DN

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“Easy to park and go. Drivers very helpful the only downside is waiting for the return bus especially in the rain”

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Posted 9 hours ago

Robert Macarthur

Verified Reviewer

“Bus service at night could be a bit better”

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Posted 12 hours ago

Iain Elliott

Verified Reviewer

“Very easy to organise online and plenty of spaces when I arrived. Bus arrived quickly and was at the terminal in 5 minutes. A really good value parking option imo.”

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Posted 1 day ago

Terri Milburn

Verified Reviewer

“Firstly.....On arrival, the automatic detection didn't work so I collected a ticket for access. On return, again the automatic detection didn't work so I fed my ticket into the machine, which then requested me to pay £180. It eventually got sorted but at 0200 hrs you just want to get home. Secondly......the bus driver on our way to the airport was great, friendly and polite. However, on return, the bus driver was unhelpful, detached and quite rude. It's not difficult to smile and acknowledge customers.”

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Posted 1 day ago

Hello Terri, I'm truly sorry to hear about the issues you encountered during your recent visit to the airport. It's disappointing to learn that the automatic detection didn't work as expected upon your arrival and return, causing inconvenience and confusion. I can imagine how frustrating it must have been to have to deal with such a situation, especially at 0200 hrs. Additionally, I'm sorry to hear about the disparity in customer service you experienced with the bus drivers. While it's great to hear that the driver on your way to the airport was friendly and polite, it's concerning that the driver on your return journey was unhelpful, detached, and rude. We expect all our staff to provide a high level of service and professionalism, including a simple smile and acknowledgment of our customers. Your feedback is incredibly valuable to us, and I will ensure that both the issues with the automatic detection system and the customer service experience are addressed with the respective teams to prevent similar incidents from happening in the future. If you would like us to investigate these matters further, please reach out to us using our contact form at https://support.edinburghairport.com/hc/en-gb/requests/new. Thank you for bringing these issues to our attention. Kind Regards, Customer Support Team

Posted 18 hours ago

ANDREW HENDERSON

Verified Reviewer

“plenty room”

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Posted 2 days ago

“Easy access. Bus was waiting to take us to airport and back again. Good value. Have used before and would do again.”

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Posted 2 days ago

Felicity Butters

Verified Reviewer

“Easy to find and get a space. Quick transfer to terminal. Unfortunately on return we stood in cold and wind for over 30 minutes before the transfer bus arrived to take us back to the car park. Hopefully that was an isolated incident and I will consider using the service in the future.”

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Posted 3 days ago

Antonio Macera

Verified Reviewer

“All good”

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Posted 4 days ago