“On all my visits to airport parking, at the end the machine comes up with “you are £360 outstanding” - I feel that when you have paid a pre-paid amount in-full, then this request should not be happening (time after time)!!!”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
Thank you for your review.
All of our car parks have blue badge disabled spaces in them, if none of these are available please speak to one of the car parking team members and they will help you find you an available space.
Kind regards,
Customer Support Advisor
“Parking was good and clear instructions. Signs to follow poor and returning needs better signs to show the way back to the car park due to the current construction work. Overall happy though.”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Hi - parking was great - and fast track even obetter . Unfortunately our flight was cancelled and I contacted ED parking . Very understanding and have promised a full refund . Great service and will def use again”
“Entering the car park was no problem, but as our previous visit earlier in the year to the surface parking, we were asked to pay at the exit for a pre-paid stay. This was quickly resolved on both occasions with a press of the intercom button.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that this would have caused however, I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
