“Very easy to find a space and having direct access to terminal made it so much easier to check in along with fastpass for security which allowed us to get through to the lounge and start our holiday in a relaxed mood.
Leaving was a simple, load up the car and head home.”
Thank you for your review. On the day you travelled our Multi-Storey car park experienced a power outage which resulted in the lifts being out of service. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“It would appear the ANPR camera didnt read my plate on arrival. On exit at the barrier it tried to charge me £180.00 despite me paying in full the pre-paid amount of £60.00
After a short delay and re-sharing of my details, the Assistant was able to finally clarify I had paid in full and let me through”
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Getting into the multi-storey was easy and being able to use FastTrack was convenient but despite paying in advance when I came to leave the machines said I had to pay the whole fee for three days parking - over £166! I got it sorted out and did not have to pay but the aggravation is really not what you want when you have got to your home airport and are looking forward to getting home.”
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
