“It is unclear that when booking the multi storey car park, that fast track is included. It should be made impossible to pay for fast track alongside this type of booking - which I did - only to find out that I didn't have to. A completely untransparent and unfair process which is detrimental to many customers I'd imagine.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Car park very handy but ticket machine would not accept prepaid ticket on departure.Had to call for assistance to lift barrier also very difficult to hear response from operator”
“Easy to park and love how it’s just beside the terminal. It also felt very safe to go back to my car in the early hours, as my flights have been delayed several times now.”
“For the most part, my experience (unlike some other reviews I've subsequently seen on Trust Pilot) was largely trouble-free. Signage was adequate (despite all the work going on around and about the facility) and the ANPR let me in no problem. Leaving on the other hand was not so smooth. First of all the barrier did not recognise my ticket and spat it back out. Knowing it was correct, I reinserted and the machine did at least take it that time and kept hold of it, the display announcing, quite aggressively I thought, that I had overstayed my welcome. The display instructed that I would have to pay £146 to get out. Well, knowing I had paid for two days, in advance, I had to use the intercom to contact support. Thankfully, someone responded quickly and, having heard my explanation and, on provision of my car registration, allowed me to exit, blaming the technology and without a word of apology.”
Thank you for your review. From what you have described it sounds like our ANPR system hasn't detected you upon your entry which has resulted in your being charged the roll-up rate in error on your exit. I am glad you managed to speak to someone at the time and get it sorted.
Kind regards,
Customer Support Team
