“Terrible experience on my return. On inserting my ticket into machine it can up asking for £180 even though it was prepaid. Car’s behind me were getting frustrated because despite pressing the button it took a good few minutes to get my situation sorted. Very unprofessional and unhelpful. Imagine I panicked because the cars were behind and paid it. Terrible service. Is that what you are hoping for. To be honest people have probably had the same situation and paid the money to get away. I definitely will not be using your so called easy to use service again.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
Thank you for your review.
I am glad one of our car parking representatives were able to help you upon entry/exiting the car park.
Kind regards,
Customer Support Team
“Excellent location, with super fast transfer to security via the Fast Track bridge. The only thing that stopped me from giving 5 stars is the lack of decent signage on the approach to the airport. I missed the turning and ended up driving through the drop off point, paying £5 for the privilege, and then circling back around to find the entrance eventually. The approach to the airport has appalling signage, especially for driving in the dark.”
“What can I say it's easy to find, perfect location definitely be going back here again next time.
The only thing I'm annoyed about was I haven't use this before but I'll be going here from now one as I loved the fast track and how easy it is x”
“I booked and paid in advance but then was charged again at exit, blocking the exit at 0630 in the morning. Rather than create a problem I just paid it and left, but this was absolutely unacceptable.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
