“Parked for 5 days. I have used the car parking facilities on 2 previous occasions. It couldn’t be simpler, it is ideal. With the fast track included it is the best way to begin your holiday.”
“Didn’t recognise my car reg so hate to take a ticket. Then on way out wanted to charge me £264 so had to press the button and speak to
Someone. Pre booking should mean none of this has to happen. Kids in car asking what’s taking so long. Not ideal when travelling is already stressful and time is important”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review,
I understand the frustration that will have been caused by the flight delay and I’m sorry to hear that your delay resulted in an additional charge at the car park barrier. As advised in our terms and conditions, if you enter or exit out with the grace period, you will be subject to our roll-up rates as the time you have occupied was not pre-planned.
Kind regards,
Customer Support Team
“Booked online and when I went to get out of the car park it tried to charge me, had to wait for a few minutes whilst it got sorted out and had people cueing up behind me.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
