“Its easy to get into, park and head to the fast track security. However leaving the multi storey always seems to be an issue when it comes to the number plate reader - I always get "Charge of £xxx" after pre-paying and then have to call the intercom to get out. Not great when you've been travelling and just want to get home!”
Thank you for your review.
I'm glad to hear that you found it easy to enter the multi-storey car park and enjoyed the use of the FastTrack security lane.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review.
I can see that you booked Multi-storey car parking and not FastPark parking. We do not offer FastTrack parking within the Multi-storey car park.
Kind regards,
Customer Support Team
“Entrance to multi-story appeared to have been coned off and I followed the large arrow with SPACES on it to surface parking.
Not only did this lead to long walk, it also created problem when trying to exit. Attitude of the guy on the phone was appalling; he should not be dealing with customers.
Signage needs to be improved to indicate Mult-Storey is actually open despite the cones.”
Hi Gordon,
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
I am also sorry to hear of the poor level of service you received whilst on our grounds, we do not condone the way in which you have been treated and I have passed your feedback onto the team so that situations such as this may be prevented in the future.
I hope you have a more pleasant experience travelling through on your next occasion.
Kind regards
Customer Support Team
