Thank you for your review,
I understand the frustration that will have been caused by the flight delay and I’m sorry to hear that your delay resulted in an additional charge at the car park barrier. As advised in our terms and conditions, if you enter or exit out with the grace period, you will be subject to our roll-up rates as the time you have occupied was not pre-planned.
Kind regards,
Customer Support Team
“Booked online and when I went to get out of the car park it tried to charge me, had to wait for a few minutes whilst it got sorted out and had people cueing up behind me.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“An excellent way to park your car as it's hassle hassle-free way to go on holiday. The only issue was when I went to leave the barrier wouldn't lift and said I had to pay £270! Even though I paid upfront... after pressing the assistance button I told the attendant the issue and it was resolved thankfully!”
“I paid in advance to park. On leaving the machine did not recognise my car and tried to make me pay £150.00.
I called the attendant who was busy as everyone was getting asked the same question which caused a bottle neck. Not a good experience after a long day at work and trying to get home.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
