“I pre-booked a stay at the multi-storey car park from 24 April to 1 May 2023 - Order ID: 4RXCKLUNQ. My return flight on 1 May was cancelled because of industrial action by French air traffic controllers. I tried in vain on the website to extend my stay until 3 May - my new return date. On 3 May I was advised by a member of the car park team to drive to the barrier, insert my ticket and speak to him on the intercom. When I inserted my ticket, the screen showed a charge of £150. I again explained what had delayed me and was offered a discounted rate of £70! Given I originally paid £71.99 for an 8 day stay, the proposed discount appalled me. I was finally offered a charge of £50 and moments later saw a message on the screen telling me my bank account had been debited for that amount. I reckon that was an overcharge of around £25. The whole experience has left a nasty taste in my mouth! My previous experience of parking at the airport has been really good. Not this time!”
Thank you for your review.
If you have overstayed your booking and have no returned on your booked date you will be subject to pay the non pre booked rate upon exiting the car park.
Kind regards,
Customer Support Team
