“Great experience staff very helpful when I parked my car and went to check in for my flight we released we had forgotten my wides sleep apnea machine so I spoke to your staff and they couldn't have more helpful and it was good value”
“Parked for 5 days. I have used the car parking facilities on 2 previous occasions. It couldn’t be simpler, it is ideal. With the fast track included it is the best way to begin your holiday.”
“Didn’t recognise my car reg so hate to take a ticket. Then on way out wanted to charge me £264 so had to press the button and speak to
Someone. Pre booking should mean none of this has to happen. Kids in car asking what’s taking so long. Not ideal when travelling is already stressful and time is important”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
