“On this visit the number recognition system failed to print the registration number on the ticket. This resulted in a demand for over £1100 on exit. Not what you want on your return. The call buttoon took a long time for someone to answer and the attendant was not particularly friendly”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
